Best way to avert Registry rage

In heaven, there is no RMV. Whenever you need to, say, switch plates from your old cloud to a new one, all you need to do is snap your angelic fingers and it just happens. But we don't live in heaven, we live in Massachusetts, and it's not unheard of to spend upwards of three hours waiting in line at the Registry of Motor Vehicles. In that much time, you could read a Kafka novel, or probably even write one. And you wouldn't lack inspiration, either.

But a little slice of heaven has come to the Bay State, in the form of the RMV's Web site. A couple of keystrokes is now all it takes to renew your license and registration, order plates, or pay citations by credit card. You can also download PDF versions of all necessary order forms, as well as the state driver's manual. The site is comprehensive and well-designed, and it actually works.

The official RMV Web site can be found at http://www.state.ma.us/rmv.